Privacy Policy

1. Information We Collect

• Personal Identification Information: Full name, email address, phone number, Alberta driver's license number, date of birth, and home address.
• Booking & Payment Data: Lesson package selections, scheduling preferences, and payment transaction records (credit card details are processed by our PCI-compliant payment gateway and are never stored on our servers).
• Communication Records: Correspondence via phone, email, SMS, and website contact forms.

2. How We Use Your Information

• Schedule and manage your driving lessons and road test appointments.
• Issue your Alberta Transportation Insurance Reduction Certificate upon course completion.
• Communicate lesson reminders, schedule changes, and invoice receipts.
• Improve our training curriculum and customer service quality.
• Comply with legal obligations under Alberta's Traffic Safety Act and Personal Information Protection Act (PIPA).

3. Information Sharing & Disclosure

• We do not sell, trade, or rent your personal information to third parties.
• We may share information with Alberta registries or Transportation authorities as required for license processing and certification verification.
• We may engage trusted third-party service providers (payment processors, SMS notification services) who are contractually bound to protect your data.
• We may disclose information if required by law or to protect the safety and rights of ProSteer, its students, or the public.

4. Data Security

We implement industry-standard security measures including SSL/TLS encryption for all web traffic, encrypted data storage, access controls, and regular security audits. Payment transactions are processed through PCI-DSS compliant gateways and we do not retain full credit card numbers on our infrastructure.

5. Cookies & Tracking Technologies

Our website uses essential cookies for functionality and optional analytics cookies (Google Analytics) to understand site usage patterns. You can control cookie preferences through your browser settings. We do not use cookies for targeted advertising.

6. Your Rights Under PIPA (Alberta)

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Withdrawal of Consent: Withdraw consent for specific data uses (subject to legal or contractual restrictions).
• Deletion: Request deletion of personal data, subject to retention requirements under Alberta law.

7. Contact Information